ÂÜÀòÂÒÂ×

Aurélia PARDON is a seasoned professional in customer experience and support, currently serving as a Customer Experience Specialist at Trainline since April 2015. Responsibilities include training outsourced partners, managing complex customer inquiries, and acting as a GDPR specialist. Previously, Aurélia held the position of Head Of Customer Support at Trainline, overseeing a multilingual team of 45 while implementing processes to enhance service quality. Earlier experiences include roles such as Customer Service Project Coordinator at Airbnb, where Aurélia focused on improving service quality and developing coaching programs, and a Travel Consultant at French Travel Connection, providing exceptional customer service. Education includes a Master’s degree in International Business from the University of Lyons 2 and a Bachelor's degree from the University of Rennes 2.