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Erin Jacobson currently serves as a Senior Strategic Initiatives Project Manager at TRAILS since August 2024. Previously, Erin held two senior program management roles at 98point6 Inc. from December 2019 to September 2024, focusing on implementation and product support. In these positions, responsibilities included managing a team for timely implementation milestones and resolving internal and external obstacles, as well as enhancing operational efficiency and customer experience. Prior to 98point6 Inc., Erin was a Senior Operations Manager at Rover.com from December 2015 to December 2019, where oversight included leading global operations related to trust and safety, executive escalations, and dispute resolution, along with managing the Rover Guarantee budget. Earlier roles at Rover.com involved managing teams to address various operational challenges.