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Ashrifa Alam Rifa is a seasoned professional in customer relationship management, currently serving as a Customer Relationship Manager at Tradewind since November 2015. Prior to this role, Ashrifa held an Executive position at Eastern Bank Limited for a brief period and worked as a Customer Service Specialist at Pacific Bangladesh Telecom Limited. Ashrifa's academic background includes a Master of Business Administration (MBA) in Finance and HR from the Institute of Business Administration at Jahangirnagar University and a Bachelor of Business Administration (BBA) in Finance from Bangladesh University of Business and Technology. Early education includes completion of HSC in Commerce from Dhaka Commerce College and SSC in Commerce from YWCA Girls' High School.