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Craig W. is an experienced customer success and support professional with a strong track record in various leadership roles across multiple companies. Currently serving as the Customer Support Manager at TracPlus, Craig has held significant positions including Head of Customer Success at Orah, AU NZ Customer Manager at Tradify, and Customer Delivery Manager at Quantiful. With extensive experience in implementing customer processes and enhancing client experiences, Craig previously worked as VP of Strategic Success at ResultsBI, where the focus was on ensuring the strategic success of customers. Craig's background also includes leadership positions in implementation management at Cin7 and team management at Youi, demonstrating a consistent ability to drive performance and improve operational efficiencies. Craig holds a Certificate in Sport Level 3 from Auckland University of Technology and has a varied early career in sales and management.