ÂÜÀòÂÒÂ×

Gabriel Resende is a seasoned professional in customer service and experience management, currently serving as Coordenador de Atendimento e Suporte ao cliente Pleno at Track.co since May 2022, overseeing all levels of customer support and process management while implementing process improvements through AI. Prior experience includes leadership roles at Queima Diária, where responsibilities encompassed managing social media customer service teams and developing strategies for customer retention and engagement. Gabriel's background also includes strategic roles in customer success and marketing retention at Localiza Hertz and Unimed-BH, focusing on enhancing customer satisfaction and loyalty through process improvements and data analysis. Academic qualifications include an MBA in Economics and Business Management from FGV and a Bachelor's degree in Zoology from PUC Minas.