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Ty Howell De Winkle has extensive experience in customer education and support, currently serving as the Manager of Customer Education at TraceGains since February 2015. In this role, Ty leads the Customer Education Team in developing educational content for product onboarding, support, and feature adoption, while ensuring clarity and accountability in team projects. Previous positions include Enablement Training & Delivery Specialist, where innovative training methods were employed to enhance learning experiences, and Customer Success Manager, focusing on SaaS implementation and client relationships. Ty's career also includes roles at Connect for Health Colorado, ITT Technical Institute, IBM, Xerox, and Ball State University, complemented by dual Bachelor of Science degrees in Interpersonal Communication Studies and Sociology from Ball State University.