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Jamie Zolan is a Regional Engineer at Trace3, specializing in post-sales delivery of security engineering duties and technical writing. With a strong foundation in security and software technical writing, Jamie has contributed to significant projects such as incident response tabletop exercises, Tier 2 SOC Analyst tasks for a large enterprise, and the development of OT policies in alignment with IEC 62443/NIST standards, while also participating as a regional champion for Generative AI/LLM. Prior experience includes a Senior Technical Writer role at Set Solutions, where Jamie was involved in technical documentation development related to IAM standards and cloud governance. Jamie's earlier career includes tenure as a Senior Technical Writer at ATR, Inc., where documentation encompassed a comprehensive software suite, and a Project Engineer/Technical Writer position at PinkGeek, where client-facing engineering and technical documentation were key responsibilities. Jamie holds a Bachelor of Arts in English from The University of Texas at Austin.