Danielle Williams is a skilled professional with diverse experience in IT and customer service. Currently serving as a Help Desk Technician at Trace Systems Inc. since August 2022, Danielle maintains IT communications and manages projects for the United States Army Reserve as an Army Signal Officer since May 2016, requiring and upholding security clearance. Previous experience includes working as a Collections Specialist at Bank of America Merrill Lynch, where account reviews and outbound collection calls were performed to enhance customer relations, and as an Associate at Amazon, focusing on inventory management and safety procedures. Danielle holds a Bachelor of Science degree in Multi-Platform Productions from Morgan State University, earned between 2014 and 2018.
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