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Mike Jones is an experienced professional in customer care and technical service management, currently serving as Customer Care Manager at TP Vision since March 2013, overseeing service for Philips TV, AVA, and Monitors across the UK, Ireland, and the Nordics. Responsibilities include managing service costs, enhancing customer experience, and providing technical product support. Prior roles include Technical Service Manager at RepairTech Ltd, where Mike managed a team of 25 engineers and oversaw quality management and customer account management, as well as Electronics Product Specialist at NEC Europe Ltd, introducing a Pan European Repair Service for various display technologies. Early career experience as a Repair Technician at NEC Technologies focused on the component-level repair of CRT monitors. Mike has a solid educational background from Telford College of Arts and Technology.