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Juan Pablo W. is an IT professional with extensive experience in hardware repair, software installation, and technical support across various industries. Currently serving as an IT Senior Engineer at Toyota Tsusho Group since June 2020, Juan Pablo manages hardware troubleshooting, remote support, and user account administration using Active Directory and Exchange Administration Center. Prior to this role, Juan Pablo held positions as an IT Support Engineer at NORTH POLE STAR S DE RL DE CV and served as an IT Network Administrator at Advanced Steel Technology de México, where responsibilities included project leadership, software licensing control, and network administration. Juan Pablo's career began in customer service roles at Cargill, transitioning to IT support, with a strong educational background including a degree in Computer Systems Engineering.