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Yolanda Perez is a seasoned professional with extensive experience in customer care, operations, and community development. Currently serving as the Vice President of Customer Care and Global Contact Center Operations at TownSq, Yolanda leads strategic initiatives that foster a customer-centric culture. Previous roles include Operations Director at Associa, Co-Founder and CEO of Next Level Performance LLC, and Managing Director at the Community Council of Greater Dallas. Yolanda has a strong background in managing substantial portfolios, driving operational excellence, and implementing innovative solutions across various organizations. With a commitment to community service, Yolanda has contributed to numerous nonprofit initiatives, including advisory roles with GRACE AFTER FIRE. Educational pursuits include a Business Administration degree in progress at Dallas Baptist University.