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Richard Tapel Tan is an experienced IT professional with a focus on support engineering and technical assistance. Currently serving as a Support Engineer II at Tower Research Capital since October 2015, Richard has previously held roles at NEC as a Helpdesk Consultant, Visa as an IT Executive, and WeServ Systems International, Inc. as a Senior Service Desk Engineer. Richard's expertise includes remote desktop support, knowledge management, server activity monitoring, and user account management in various environments, including troubleshooting for VPN connectivity and managing critical alerts. Richard holds a Bachelor of Science in Electrical, Electronics and Communications Engineering from the Technological University of the Philippines and has undergone additional training at Rivan IT Training Systems Corp.