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Erana Hohepa currently serves as the Head of Claims at Tower Insurance, a position held since November 2022. Prior to this, Erana worked at Deloitte as a Manager in Consulting from November 2021 to November 2022. Erana's extensive experience at IAG, spanning from May 2004 to August 2021, included roles such as Business Product Manager for Digital Claims, where leadership was provided in business stakeholder engagement and process alignment to enhance customer experiences. Other significant positions at IAG encompassed Claims Process and Business Project Lead, Claims Operations Manager, and various managerial roles within the Intermediated and Direct Claims teams, emphasizing operational excellence, team development, and customer engagement. Educational background includes attending Avonside Girls High School from 1996 to 2000.