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Adi Litia Cava Baroi is an experienced quality assurance and customer service professional currently serving as a Quality Assurance Analyst and Claims Consultant at Tower Insurance since 2022. Prior to this role, Adi worked at Pacific Centrecom (Fiji) Limited from August 2018, initially as a Reservation Consultant for Fiji Airways and later transitioned to the Support Team. Adi also held the position of Quality Assurance Coordinator, overseeing seven accounts' quality performance and reporting. Additionally, Adi was employed as an Accounts Payable Officer for an Australian company, LIDO, and began the career as a Quality Assurance Agent at Packleader Pacific Limited. Adi's educational background includes studies at The University of the South Pacific and Fiji National University.