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Rachel Costello has extensive work experience in the retail industry. Rachel is currently the Head of Buying & NPD at Tourvest Retail Services since June 2023. Prior to that, they worked at Freddie's Flowers as the Head of Buying from August 2021 to June 2023. Before joining Freddie's Flowers, Rachel held various roles at John Lewis & Partners starting from June 2007. These roles included Buyer Premium Gifts, Buyer Gift Food & Alcohol, Assistant Buyer Lighting, Assistant Buyer Tabletop, Buying Assistant Bed linens, and Buying Assistant Bathshop.

Rachel Costello received their Bachelor's Degree in Fashion Merchandise Management from the University of Westminster. Rachel attended the university from 2004 to 2008.