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Mathias Sommer is an experienced customer service professional with a career spanning over a decade in various leadership roles. Currently serving as the Customer Service Team Lead at Tourlane since April 2024, Mathias previously held the position of Customer Service Team Manager at Wayfair from January 2018 to April 2024, where responsibilities included leading team vision and culture, achieving KPIs, and conducting training workshops. Prior experience includes serving as Customer Service Resolution Lead and Customer Service Lead at Amazon from November 2011 to December 2017, focusing on customer satisfaction, team motivation, and continuous process improvement. Mathias holds a Bachelor of Arts in Business Administration from The Berlin School of Economics and Law, earned between 2007 and 2011.