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Phillipa H. has a diverse work experience in the tourism industry. Phillipa started their career in 1996 at STA Travel, where they worked as a Global Product Sales Manager until 2002. Phillipa then joined Base Group as the Director of Sales from 2003 to 2007. From 2007 to 2009, Phillipa worked at Viator as the Vice President of Product. Phillipa then moved on to Hamilton Island, where they served as the General Manager of Sales from 2009 to 2015. Following this, they worked as the Company Secretary at Luxury Lodges of Australia from 2010 to 2015. In 2015, Phillipa became the General Manager of Sales and Marketing at Rawson Group until 2017. Phillipa then took on the role of Executive General Manager International at Tourism Australia from 2017 to 2019, and eventually became the Managing Director in September 2019. In 2020, they joined Sydney WorldPride 2023 as a Board Member, a position they currently hold.

Phillipa H. has a Bachelor of Arts degree in Mass Communication and Psychology from Macquarie University, which they obtained from 1988 to 1990. Phillipa later pursued a Master of Business Administration (MBA) from AGSM @ UNSW Business School, completing it between 2003 and 2006. In 2014, Phillipa attended the Australian Institute of Company Directors, where they took the Company Directors Course to further enhance their professional skills.