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Wilmer Rafael Gomez Gutierrez is a versatile professional with extensive experience in customer support, project management, and audio production. Currently serving as a CS Systems and Operations Specialist at TouchBistro, Wilmer manages process design and collaborates with cross-functional stakeholders to enhance customer service operations. In previous roles, leadership was demonstrated as a Team Lead in Product Support, overseeing team performance and customer inquiries. Wilmer also possesses significant project management skills through work at Red North Studios and CyberCity 2048, focusing on audio production and project organization. Notable engineering experience includes a Senior Engineer role at St. Regis Hotels & Resorts, where Wilmer improved maintenance processes leading to enhanced guest satisfaction. Educational qualifications include a Junior IT Analyst Certificate from NPower and a High School Diploma in Business/Commerce.