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Jay Kim has a diverse work experience in the technology industry. Jay started their career at Classting Inc. in 2013, where they worked as a Product Manager for five years. In 2018, Jay joined Viva Republica (Toss) as a Product Designer and worked there for four years. In 2022, they joined Toss Payments as the Head of UX.

Jay Kim has a Master's degree in Culture Technology and HCI from the Korea Advanced Institute of Science and Technology. Prior to that, they obtained a Bachelor's degree in Industrial and Information Design from Handong Global University.