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Julia Botz, CSPO, currently serves as the Director of Customer Experience at Tornado since August 2021, where significant contributions include developing a comprehensive onboarding training for new Customer Experience agents, enhancing performance through consistent one-on-one sessions, and driving improvements in customer support metrics. Prior roles encompassed Customer Experience Manager and Customer Experience Lead at Tornado, where Julia managed customer support for over 6,000 clients and created a robust knowledge management tool. Julia's prior experience at Aspiration from April 2019 to August 2021 included roles in learning and development as well as customer engagement. Julia has also passed the Securities Industry Essentials (SIE) exam, showcasing a strong understanding of the securities sector to further improve client satisfaction.