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Bruna Bianco is an experienced Service Management Consultant at TOPdesk since October 2021, with a substantial background in IT service management (ITSM). Previously, Bruna served as an ITSM Specialist Consultant at Bridge & Co., focusing on adapting IT governance processes for XP Inc., a prominent Brazilian financial institution. Bruna's extensive experience includes project management and client-facing implementations in various roles at TOPdesk, Leega, SONDA, and Capgemini. Bruna holds an MBA in Leadership, 4.0 Management, and Innovation from Pontifícia Universidade Católica do Rio Grande do Sul, along with various extension courses in Process Management and Leadership. With certifications in ITIL, SMC, and DevOps®, Bruna demonstrates a strong commitment to professional development and excellence in IT service management.