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Dayna Wong is an experienced Customer Success Manager at Top Hat, where responsibilities include managing support tickets, communicating with customers, and training Technical Support Specialists. Previous roles include Office Administrator at Healthy Balance Physiotherapy & Wellness, overseeing operations and client relations, and Sales/Administrative Coordinator at Stirling Optical, providing customer advice and managing patient files. Wong's diverse background includes positions with the Corporation of the Town of Collingwood and Eventology Marketing, demonstrating strong skills in customer service, operational management, and team collaboration. Dayna holds a Bachelor’s Degree in Creative Industries from Toronto Metropolitan University.