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Tracy Smith has a diverse work experience spanning multiple industries and roles. Tracy began their career at Eastman Kodak in 2003 as an IT Specialist. At Eastman Kodak, Tracy eventually transitioned to the role of User Documentation Manager, where they managed the delivery and production of printed materials. In 2012, Tracy joined SMS Systems Maintenance Services as an Enterprise Associate/CSR, effectively communicating with Fortune 500 clients and providing ongoing guest service. Tracy then took on various roles at SMS Systems Maintenance Services, including Client Advocate, Renewal Specialist, and Manager - Client Advocate - Inside Sales Group. During their time at SMS, Tracy focused on client satisfaction, renewals, and revenue growth for named accounts. In 2018, Tracy joined Curvature as a Solution Production Specialist before eventually becoming the Director of Customer Success, responsible for portfolio retention and growth across North America. Tracy then moved onto Park Place Technologies in 2021 as a Practice Specialist, where they led and project managed strategic multi-service opportunities. Most recently, in 2023, Tracy joined Top Gun Technology as the Director of Client Engagement.

Tracy Smith attended Monroe Community College from 2008 to 2012, where they studied Business. Tracy's education history also includes enrollment at Nova Southeastern University, although no specific details about the degree or field of study are provided.