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Asad Iqbal is a seasoned customer experience professional with a significant track record in leadership roles across various organizations. Currently serving as Associate Director of Customer Experience at Too Good To Go since September 2023, Iqbal previously held the position of Head of Customer Care Operations at Stitch Fix from September 2019 to October 2023. Prior to that, Iqbal managed a multi-channel and multilingual operation as Contact Centre Performance Manager at ASOS.com from December 2017 to August 2019, overseeing 10 Team Leaders and 100 advisers, with a focus on achieving operational KPIs and fostering a culture of continuous improvement. Earlier experience includes a role as Senior Sales & Service Manager at Hays from April 2015 to November 2017.