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John Shea currently serves as the Chief Customer Officer at Aura, a position held since September 2024. Prior to this role, John accumulated extensive experience in customer care and operational leadership, including roles such as Vice President and Senior Director of Customer Care at Toast from 2021 to 2024, and Head of Global Support and Safety at Amazon Robotics from 2018 to 2021. John's background also includes serving as VP of Distribution and Customer Support at PillPack, SVP and General Manager at Endurance International Group, and a program manager at Kiva Systems. Earlier in John's career, consulting at Bain & Company and serving as a Field Artillery Officer in the US Army further contributed to professional development. John holds an MBA from Columbia Business School and a Bachelor’s degree in Biology from Harvard University.