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The Leadership Team at TLC Associates is responsible for steering the overall strategic direction and ensuring operational excellence across the company's various departments. Comprising senior executives such as the CEO, VP of Operations, and SVPs of CX and IT, this team focuses on driving growth, maintaining high service standards, enhancing client relationships, ensuring robust information security, and managing financial performance. Their collective expertise supports the company's mission to deliver premium contact center services while maximizing ROI for clients' campaigns.