We are dedicated to continuously improving our services and processes to provide the best possible support and resources to our members.

We believe in the power of collaboration and encourage members to work together and support one another in their mental health journeys.

We promote inclusivity and diversity within our server, recognising and respecting the unique experiences and backgrounds of each member.

We strive for excellence in everything we do, from the quality of our support to the resources and tools we provide to our members.

We are committed to continually improving our services and implementing innovative solutions to better meet the needs of our members.

We take responsibility for our actions and ensure that we are delivering on our commitments to our members in a timely and effective manner.

We believe in showing empathy towards members by actively listening to their concerns and validating their experiences.

We acknowledge that our members may be going through difficult times and we strive to provide a supportive and caring environment.

We aim to create a safe and welcoming space for all members and treat everyone with respect and dignity, regardless of their background or personal struggles.

We prioritize being honest and transparent in our interactions with members and providing reliable and accurate information to support mental health.

We match people who are looking for assistance with individuals who are prepared to assist them. Our matching process is simple and effective, ensuring that you are connected with someone who is best suited to meet your needs. All you have to do is sign up and let us know whether you need help or are willing to help others, and we’ll take care of the rest.



Health & Wellness

Timely Treatment

Oliver Coulson-Jones

Alysaurus

The Support and Moderation team at Timely Treatment ensures a seamless and safe experience for users by managing communications, resolving issues, and maintaining the integrity of interactions. Moderators and trial moderators oversee discussions to enforce guidelines, while support members address user inquiries and provide necessary assistance. The server representative manages technical aspects of the platform, and greeters welcome new users, helping them understand how to navigate and use the service effectively.

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Support and Moderation

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