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Herman Zviertsev is an experienced professional in customer service and technical support, currently serving as a Customer Service Technical Support representative at Everyminute and Timedox USA. With a strong background in software quality assurance testing and teaching, Herman has held positions as a Graduate Teaching Assistant at National Technical University "Kharkiv Polytechnic Institute" since November 2018 and previously worked as a Customer Support Specialist at ZONE3000 and a Content Editor at NIX Solutions. Educational qualifications include a Master's degree in Computer Science from National Technical University "Kharkiv Polytechnic Institute" and a Master's degree in Teaching English as a Second or Foreign Language from H. S. Skovoroda Kharkiv National Pedagogical University, along with a Bachelor's degree in Foreign Languages and Literatures from the same institution.