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Allan Gaertner is a Technical Business Analyst at TCP Software since September 2017, where responsibilities include gathering integration specifications and translating them into functional requirements, acting as a liaison between stakeholders and internal developers. Prior to this role, Allan served as Implementation Specialist 2, leading client implementations and successfully managing the migration of legacy systems to AWS SaaS cloud. Previous experience includes serving as Desktop Support Team Lead at Angelo State University, overseeing a team of over 20 technicians, and providing tier 2 support as a Desktop Support Technician for 500+ faculty and staff. Allan holds a Master of Business Administration and a Bachelor's Degree in Management Information Systems from Angelo State University.