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Carly Gillingham is a seasoned professional in customer experience and success, currently serving as the Global Lead for Product Customer Experience at TikTok since December 2021. Previously, Carly held the position of Director of Customer Success at Nacelle in 2021, and spent six years at Indeed.com in various roles including Manager, Client Success, Team Lead, and Client Success Specialist from 2014 to 2020. Earlier experience includes a Sales Representative role at Signpost from 2012 to 2014. Carly Gillingham earned a Bachelor of Arts in English and Sociology with University Honors from The University of Texas at Austin in 2012 and also studied at the University of Oxford in 2011.