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Abhinandan Bakliwal is an experienced professional in customer experience and insights, currently serving as the E-Commerce Customer Experience and Insights Leader at TikTok. Previous roles include Strategy Leader for Voice of Customer and Digital Experiences & Insights at Adobe, Business Owner at StretchLab Albany, and Director of Consumer Experience Strategy and Insights at Humana, as well as Strategy Leader for the Voice of Customer Program at Wells Fargo. Abhinandan holds a Master of Business Administration in Finance from the University of Illinois Chicago and a Master’s Degree in Finance from Devi Ahilya Vishwavidyalaya.