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Patrick DeLallo is a seasoned business analyst and Scrum Master currently working at Truist Insurance Holdings, LLC since April 2019, following a robust career that includes a role as Senior Business System Analyst at AIG. With a strong background in managing strategic IT initiatives, Patrick has effectively established relationships with diverse stakeholders, documented complex business processes, and prioritized enhancements using agile methodologies. Previous experience includes positions as a Loss Mitigation Specialist at RoundPoint Financial Group, Marketing Consultant at Express Shipping Room Supply, Title Examiner at Zenta Mortgage Services, and management roles at Big 5 Sporting Goods, showcasing a versatile skill set in both technical and customer-focused environments. Educational qualifications include an MBA in Entrepreneurship from San Diego State University and a Bachelor's in Business Administration from the University at Buffalo.