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Stefano Battagin is an experienced professional in customer care, quality management, and training, currently serving as the Process, Quality & Training Program Manager for Customer Care at TIER Mobility since July 2022. Stefano has successfully designed a Customer Care Quality strategy, improving customer satisfaction significantly. Prior roles include Head of Client Service & Operations at SWAROVSKI, where management of B2B client service operations and team performance was key, and Customer Care Quality Manager at Nestlé Nespresso, focusing on enhancing customer experience metrics and creating a quality framework. With a career spanning various roles in customer service and operations, including positions at eBay Inc, UPS Supply Chain Solutions, and the Comune di Milano, Stefano demonstrates a strong commitment to continuous improvement and training development. Educational qualifications include degrees from Università degli Studi di Milano and a Master in Corporate Social Responsibility from Università degli Studi di Firenze, complemented by certifications in NLP and coaching.