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Laura Speranza is a dedicated professional with extensive experience in customer service, currently holding the position of Servicio de atención al cliente at Tienda Inglesa since June 2016, after previously serving as Auxiliar Encargada Cajas from January 2008 to January 2012, where responsibilities included supervising staff and managing cash operations. Laura has pursued various educational qualifications, including coaching certification from Universidad de Salamanca, human resources management from ADM Associacion Dirigentes de Marketing, and studies in foreign trade analysis at Instituto Bios, while also acquiring skills in Microsoft Word and Excel.