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Erika Evans is an experienced Sr Help Desk Specialist currently employed at Mphasis since December 2023. With a strong background in technical support, Erika has held various roles in the IT sector, including Help Desk Specialist at McKesson Dexian/Disys and Helpdesk Technician/Subject Matter Expert at Tidel. At Tidel, Erika excelled in service desk administration, training, and workflow development, while providing comprehensive support and troubleshooting for users and technicians. Previous experience includes roles in customer service and education, highlighting Erika's ability to foster effective communication and promote positive customer experiences. Erika holds an Associate of Arts degree in General Studies from Colorado Tech University.