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Silvana Vasileva is an experienced Quality Assurance professional currently serving as a Quality Assurance Team Lead at Tide since February 2021, with prior roles as a Senior Quality Assurance Specialist and Quality Assurance Specialist. Previously, Silvana worked at TTEC from October 2018 to November 2020 as a Quality Assurance Specialist, where over 700 quality evaluations were performed monthly, as well as serving as a Customer Support Specialist. Additionally, Silvana began their career at Sixty K Ltd (60K) in April 2018 as a Sales Specialist. Silvana is bilingual in Greek and English and holds a High School Diploma in Graphic Design from Archbishop Makarios III Lyceum, graduated in 2017.