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Gisel Fitzsimons is a skilled professional in customer success and account management with extensive experience in optimizing customer experiences across various sectors. Currently serving as the Customer Success Management Team Lead at Ticmas since January 2021, Gisel oversees a team focused on enhancing client relationships and satisfaction for large accounts. Previous roles include Customer Success Manager and Key Account Manager at Ticmas, where Gisel excelled in product adoption and client retention through data analysis and strategic engagement. Earlier positions include Commercial and Educational Advisor at Santillana, Co-director at Aleph Studio, and various roles at COPAN COOPERATIVA DE SEGUROS LTDA. and NexTV, showcasing a diverse background in sales, project management, and content production. Gisel holds degrees in customer experience and technology, as well as a background in radio and TV production.