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Nicky van Zanen is an experienced professional currently serving as Medior Team Lead Aftersales at TicketSwap since June 2022, focusing on team coordination and cross-department collaboration to enhance user experience. Nicky has previously held roles such as Junior Team Lead Aftersales, where responsibilities included improving customer support and ensuring team operations. In addition to contributions to the company as a representative on the works council, Nicky has a solid background in hospitality, having worked as a bartender and head bartender in various establishments, as well as a marketing intern focusing on brand identity. Nicky holds a Bachelor of Arts in Media, Marketing & Communication, a minor in Media & Communication Management, and a vocational degree in Transport & Logistics Management.