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Francesca Wong-Kwan-Lun is a seasoned professional in the events and ticketing industry, currently serving as a Client Support Specialist International at Ticketmaster since September 2023. Prior experience includes roles such as Senior Project Manager at Prioticket, where operational leadership was key, and Head of Account Management at Festicket, focusing on client relations and KPI management. Francesca has also held positions as Senior Account Manager and Product Executive at Festicket, enhancing team capabilities and managing event logistics. Earlier experience includes roles at Kenes UK and Kenes Group, contributing to congress registration and event organization, alongside a foundation in fundraising events with Dyslexia Action and early education support with Stagecoach Theatre Arts Ltd. Francesca holds a BA (Hons) in Events Management from Bournemouth University.