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Kent Henry N. has over 13 years of work experience in customer service and training roles. Kent Henry began their career in 2007 as a Technical Support Representative at eTelecare Global Solutions. In 2009, they joined APAC Customer Services as a Trainer and CSR/LCR. From 2011 to 2016, they worked at Expert Global Solutions as a Training Manager and Training Supervisor, where they were responsible for overseeing and supervising a team of trainers, and providing coaching and development. In 2017, they became Loyalty Supervisor at Balsam Hill. In 2018, they joined Balsam Brands as a Customer Success Trainer, and also began working at Thursday Boot Company as a Customer Care.

Kent Henry N. attended Asian Development Foundation College, where they earned an AB in Mass Communication.