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Tessa Ryser is an experienced professional in program management, primarily focusing on Trust and Safety, with a tenure at Thumbtack since September 2017. As a Senior Manager, Tessa oversees a team responsible for global policies and processes, collaborating with various departments to enhance user experience and operational efficiency. Previous roles include Lead Operations Analyst, where Tessa significantly reduced operational incidents and developed compliance processes, and Senior Operations Analyst, noted for launching key customer membership guarantees and improving refund processes. Tessa's career at Thumbtack is complemented by experience at Singleton Systems as a Content Manager, along with an extensive educational background in clinical mental health counseling, creative writing, and fine arts from various institutions.