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Ilona M. Kiss is an experienced Client Success Manager currently at Thrive since September 2022, focusing on fostering client relationships and driving satisfaction. Prior to this role, Ilona served as an Associate Client Partner at Gartner from September 2019 to October 2020, managing a portfolio of over 150 multinational companies and achieving a client retention rate of 99% during challenging times. Ilona's earlier experience includes positions at Dartmouth College, where skills in client service and team leadership were honed, and at Washington University School of Medicine, where innovative lab protocols were developed and methodologies for data visualization were co-authored. Ilona holds a Bachelor of Arts in Economics with concentrations in Finance and International Economics, as well as German Studies from Dartmouth College, and a certification of elementary proficiency in Japanese language and culture from St. Louis Japanese Language School.