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Emily McInerney is a seasoned professional with extensive experience in operational leadership and customer success management. Currently serving as Senior Director of Operations at Thrive Global, Emily has previously held significant roles including Director of Customer Success Operations and Manager of Customer Success Operations at GitLab. Additionally, Emily contributed to Bitly as Senior Customer Success Operations Manager, and Wiley as both Customer Success Operations Manager and Product Manager for Digital Platforms and Analytics, as well as Customer Engagement Manager. Emily holds a Bachelor of Arts in Political Science from Rutgers University.