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Billy Armas is an experienced IT professional with a comprehensive background in systems administration and IT support. Currently serving as a Sr. IT Support Specialist at Thrive since September 2021, Billy has previously held senior roles at Hearst Technology and iCrossing, where responsibilities included managing IT support for multiple offices and providing high-level support to executives. Billy's expertise is complemented by certifications as an AWS Certified Cloud Practitioner and JAMF certified Associate, along with proficiency in Agile methodologies, Python, Java, and Linux. Education includes studies at the University at Albany, SUNY, and CUNY New York City College of Technology.