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William Ugarte has a diverse work experience starting from 2009. William began as a Freelance Design Engineer at GREENFIX from January 2009 to December 2012. Following this, they joined TomTom in February 2013 and held various roles including Customer Support Representative, Community Analyst, and Online and Community Design Specialist. William worked on developing a web-troubleshooting guide for retailers, handled 500 cases in 2 days as a bulk agent to provide feedback for tool improvement, and served as a quality coordinator for the outsourced team. In 2018, they joined SkyKick as a Product Specialist from January 2018 to April 2019, and later became a Team Lead from May 2019 to December 2021. Currently, they are a Technical Support Agent at Threekit 3D & Augmented Reality, starting from December 2021.

William Ugarte's education history includes the following:

From 2003 to 2005, they attended Lycée Gustave Eiffel in Bordeaux, where they completed an Intensive Preparatory School program specializing in Maths Sup (Specialization PTSI).

In 2005, they enrolled at École Supérieure des Technologies Avancées - ESTIA, and they completed their Engineer's Degree in Product Design in 2008.

During the same period, in 2007 and 2008, they also pursued an Undergraduate MSc in Advanced Technology Management at the University of Wolverhampton, focusing on Product Development.

In terms of certifications, they obtained a TOEIC score of 875 points in 2008, representing their proficiency in English. Additionally, in 2018, they completed the Microsoft Cloud: Explore Cloud Services certification through LinkedIn.