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Jen Gibson serves as the FCA Quality Assurance Team Manager at Three UK since November 2022, after previously holding the position of FCA Quality Assurance Auditor. Prior experience includes a role as Quality Assurance & Compliance Manager at Capita from October 2021 to December 2022, where responsibilities involved managing a team, conducting audits, and enhancing customer experience strategies. Earlier roles at Capita Experience and Capita Customer Management focused on quality assurance and customer relations, handling escalated complaints, and ensuring compliance with regulatory standards. Jen Gibson began their career at Hutchison 3G and has developed a strong background in customer support and quality assurance across various roles, demonstrating leadership and a commitment to continuous improvement in customer service. Education includes Music and Audio Technology studies at James Watt College of Further and Higher Education.