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Felipe is responsible for managing Business Operations for a ThoughtFocus delivery center in Dominican Republic. He has been an integral part of the Dominican Republic center since its inception and played a key role in setting up and expansion of the operations on the island.

Felipe is an experienced project and service delivery manager with a demonstrated history of over 17+ years in the BPO and Digital Operations Industry with expertise in Financial Services, Customer Care and Technical Support. Analytical, Negotiation and Coaching Skills. He is a strong operationsā€™ professional with a Master of Business Administration in Neuro Management.