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Jill Favro Sawatzky is currently the Chief Customer Officer at Thought Industries, overseeing Customer Success, Professional Services, Support, and Customer Education. Prior to this role, Jill held various positions in customer success and management at companies like Value Advisory Ecosystem, Commvault, PROS, Citrix, and IBM. With a background in MIS and Marketing from the University of Virginia and a Master's Degree from The George Washington University, Jill has a wealth of experience in driving adoption, retention, and growth for enterprise customers.