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Karl H. has extensive experience in customer relations, sales, event coordination, and operations within the hospitality industry. With a Bachelor's degree in Business Administration Hospitality Management, Karl has held positions such as VIP Customer Relations Manager for Grosvenor Casinos at The Rank Group plc, Event Sales Associate and Rooms Division at The Landmark London, Front Office Trainee at InterContinental Geneva, F&B Trainee at Beau-Rivage Palace Lausanne, and Trainee at N.Z. Invest-Holding S.A.L. Karl has a proven track record of managing guest satisfaction, handling complaints, up-selling, negotiating contracts, and training new employees.