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Josie X Z's work experience begins in 2012 when they worked as a News Design Intern at Shanghai Daily and later as a UX Design Intern at Southern Weekly. In 2013, they took on the role of Digital Marketing Intern at Edelman. In 2015, they worked as a Mobile UX Designer at OTT Financial Group. In 2016, Josie joined CIBC, first as a UX Research Intern, then as a UX Researcher in Digital & Direct Banking, Strategy and Innovation. From 2020 to 2021, they worked as a Consultant in Frontline Technology Strategy at CIBC. During the same period, they also worked as a UX Design and Research Consultant at Babbly. Josie joined Achievers in 2021 as a UX Research Lead, where they developed and implemented UXR processes and conducted research to support product development. In 2022, Josie joined Thomson Reuters as the Lead of UX Research & Insight. In addition to these positions, they also worked as a User Data & Insight Analyst at Information Technology Service and as a Sessional Instructor Assistant at the Department of Computer Science, University of Toronto.

Josie X Z's education history includes an International Exchange Program at Ewha Womans University in 2013, where they studied Interface Design and Human-robot interaction. There is no specific information about the start and end years for their Bachelor of Arts (BA) degree in Art and Design in New Media Communication from Sun Yat-sen University, as well as their Master's degree in User Experience Design & Information Systems Design from the University of Toronto. Additionally, they obtained a certification in "How to Research and Write Using Generative AI Tools" from LinkedIn in June 2023.